Why is the 'Create Alert' button greyed out?

If the Create Alert button is greyed out or unclickable, it means one or more required fields in the alert form haven’t been filled in correctly.

Required fields to complete

To enable the button, make sure you’ve filled out all of the following:

  • Mileage program
  • Departing airport
  • Arriving airport
  • Chosen date(s)
  • Cabin / fare class preferences

How to fix it

  1. Double-check each required field

    • Ensure you’ve selected or entered valid options for mileage programs, departure and arrival airports, your travel date(s), and cabin preferences.

      Look for incomplete entries

    • Sometimes a field looks filled but the selection didn’t register. Try re-selecting or re-entering.

      Verify formatting

    • Dates should be valid and within range.
    • Airport codes must be entered correctly (e.g. JFK, LHR).

Once all required fields are complete, the Create Alert button will turn blue and become clickable.

If required fields are missing, you’ll see an error message (like the one above) and the ‘Create Alert’ button will remain inactive.
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